Hello there, I'm stuck trying to customize RT.
Normally, when updating a ticket with a response (Update.html?Action=Respond), the test input field is red. This is a warning for the user that the response will be sent out to the customer (unlike when just commenting).
Now what I want to do is to display an explicit warning like "Caution! This message will be sent to the customer" to be displayed above the text input filed. So, I need to modify update.html, using the local directory.
My Problem: I just can't figure where I need to put my warning message code. Does anyone has an idea?
Thanks in advance and kind regards, Patrick
