The situation become a little bit clearer: The failing mail header: From: =?UTF-8?B?ICJUb21hcyBNYXLEjWl1bGlvbmlzIiA8VG9tYXMuTWFyY2l1bGlvbmlzQGJp?= =?UTF-8?B?dGVzcGFydG5lcmlzLmx0Pg==?=
But it should be the following (RT works just fine with that): From: =?UTF-8?B?VG9tYXMgTWFyxI1pdWxpb25pcw==?= <[email protected]> Clients mail program, probably encodes all the header, no matter that there are no non-ascii symbols in the second part of the header ( <[email protected]>); The RT somehow can't handle the second encoded part of FROM header and after 180s timeout I get: HTTP request failed: 500 read timeout. Your webserver logs may have more information or there may be a network problem. /opt/rt4/bin/rt-mailgate: undefined server error In the logs I can only see: [8944] [Thu Jan 16 06:23:10 2014] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:594) [8946] [Thu Jan 16 08:35:30 2014] [debug]: Converting 'utf-8' to 'utf-8' for text/plain - Subjectless message (/opt/rt4/sbin/../lib/RT/I18N.pm:294) [8946] [Thu Jan 16 08:35:30 2014] [debug]: Converting 'cp1257' to 'utf-8' for text/plain - Subjectless message (/opt/rt4/sbin/../lib/RT/I18N.pm:294) [8946] [Thu Jan 16 08:35:30 2014] [debug]: Converting 'cp1257' to 'utf-8' for text/html - Subjectless message (/opt/rt4/sbin/../lib/RT/I18N.pm:294) [8946] [Thu Jan 16 08:35:30 2014] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:594) [8946] [Thu Jan 16 08:35:30 2014] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:594) [8946] [Thu Jan 16 08:35:30 2014] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:594) [8946] [Thu Jan 16 08:35:30 2014] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:594) [8946] [Thu Jan 16 08:35:30 2014] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:594) [8946] [Thu Jan 16 08:35:30 2014] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:594) Kevin Falcone-2 wrote > On Wed, Jan 15, 2014 at 12:26:28PM -0800, andriuss wrote: >> From: >> =?UTF-8?B?ICJUb21hcyBNYXLEjWl1bGlvbmlzIiA8VG9tYXMuTWFyY2l1bGlvbmlzQGJp?= >> =?UTF-8?B?dGVzcGFydG5lcmlzLmx0Pg==?= >> >> This line, in the mail was the problem, RT somehow hang when parsing this >> in >> I18N.pm. Any solution for this? > > RT Version? > > Also, send along your perl module version list from System > Configuration. > > -kevin > > > attachment0 (243 bytes) > <http://requesttracker.8502.n7.nabble.com/attachment/56306/0/attachment0> Kevin Falcone-2 wrote > On Wed, Jan 15, 2014 at 12:26:28PM -0800, andriuss wrote: >> From: >> =?UTF-8?B?ICJUb21hcyBNYXLEjWl1bGlvbmlzIiA8VG9tYXMuTWFyY2l1bGlvbmlzQGJp?= >> =?UTF-8?B?dGVzcGFydG5lcmlzLmx0Pg==?= >> >> This line, in the mail was the problem, RT somehow hang when parsing this >> in >> I18N.pm. Any solution for this? > > RT Version? > > Also, send along your perl module version list from System > Configuration. > > -kevin > > > attachment0 (243 bytes) > <http://requesttracker.8502.n7.nabble.com/attachment/56306/0/attachment0> Kevin Falcone-2 wrote > On Wed, Jan 15, 2014 at 12:26:28PM -0800, andriuss wrote: >> From: >> =?UTF-8?B?ICJUb21hcyBNYXLEjWl1bGlvbmlzIiA8VG9tYXMuTWFyY2l1bGlvbmlzQGJp?= >> =?UTF-8?B?dGVzcGFydG5lcmlzLmx0Pg==?= >> >> This line, in the mail was the problem, RT somehow hang when parsing this >> in >> I18N.pm. Any solution for this? > > RT Version? > > Also, send along your perl module version list from System > Configuration. > > -kevin > > > attachment0 (243 bytes) > <http://requesttracker.8502.n7.nabble.com/attachment/56306/0/attachment0> -- View this message in context: http://requesttracker.8502.n7.nabble.com/REST-mail-gateway-using-100-cpu-tp56255p56316.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
