Hello, We are running RT 4.0.7 in production and a test instance of 4.0.18. We have the need to flag tickets from VIPs by comparing the incoming (on create) ticket's requestor's email address OR if they are member of a particular Windows AD group. If a match is found, then send an email to a specific email address (our group) with Subject: Big Cheese ticket <RT ticket number> and a short body with the requestors name and email ....let's say. Maybe action of Notify AdminCC's would be fine in this case.
I found this snippet of code in the RT wiki: http://requesttracker.wikia.com/wiki/CustomConditionSnippets return 0 unless $self->TransactionObj->Type eq "Create"; return 1 if $self->TicketObj->IsWatcher( Type => 'Requestor', Email => '[email protected]' ); return 0; Which works but only checks against 1 email address. We have 50-60 people in the big cheese group. I have written a small perl script which dumps out all the email address for all the big cheese's in a file in /tmp, 1 email per line. Any way to check against that inside RT on create ? Or check if a requestor is in a specific Windows AD group ? If yes, trigger the email to our group. Thanks in advance for any help, Mike
