Thanks for the help Landon More information
I added the following config to RT_SiteConfig.pm Set($SendmailArguments , "[email protected] -oi -t"); And restarted RT after change. Does the [email protected]<mailto:[email protected]> address need to exist on the Suse Linux server or can it exist on the exchange server? Currently it exists on the exchange server and I have made some tests and nothing is showing up in the mailbox on the exchange server. Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 * 262-783-6261 ext. 2296 [email protected]<mailto:[email protected]> www.copesan.com<http://www.copesan.com/> "Servicing North America with Local Care" From: Landon Stewart [mailto:[email protected]] Sent: Wednesday, January 15, 2014 4:47 PM To: Bryon Baker Cc: RT Users ([email protected]) Subject: Re: [rt-users] Question I don't know if that's even still valid. I did see this: http://requesttracker.wikia.com/wiki/RtBounceHandler We aren't using that though. We just handle the straight bounce messages in their own queue and then process the message content itself to find the original ticket #. Unless you have a very high volume of tickets it might not be worth it to do that but instead set the "-f" for sendmail to something someone actually receives so they can intervene if a bounce comes back. On 15 January 2014 14:35, Bryon Baker <[email protected]<mailto:[email protected]>> wrote: Thanks for the information but where can I download the program rtbouncehandler from? Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726<tel:800-267-3726> * 262-783-6261 ext. 2296<tel:262-783-6261%20ext.%202296> [email protected]<mailto:[email protected]> www.copesan.com<http://www.copesan.com/> "Servicing North America with Local Care" From: Landon Stewart [mailto:[email protected]<mailto:[email protected]>] Sent: Wednesday, January 15, 2014 3:34 PM To: Bryon Baker Subject: Re: [rt-users] Question On 15 January 2014 13:13, Bryon Baker <[email protected]<mailto:[email protected]>> wrote: Hello All I have a question. What happen to the NDR message that come from a forwarded or replied to with an invalid email address? I cannot find the NDR anywhere. We are reling through an exchange server. On the Suse server I am using postfix to send the message off the Suse server. Please keep in mind I am not a Linux guru when trying to explain this. This thread might answer your question if you are talking about emails bouncing that were sent from RT http://www.gossamer-threads.com/lists/rt/users/91551 On a side note - We have "SendmailArguments" in RT's configuration to include '-fbounce@<ourdomainname.com<http://ourdomainname.com>>' and then we have a queue for bounces. I wrote a module that looks at the bounces and attributes them to the original by ticket # and posts a comment on the original alerting the owner that the email bounced and then marks the bounce email ticket resolved. -- Landon Stewart :: [email protected]<mailto:[email protected]> Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932<tel:%2B1%20%28888%29%20909-4932> -- Landon Stewart :: [email protected]<mailto:[email protected]> Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932
