Hello, I've disabled scrips for sending auto-notifications when a comment is added on tickets.
BUT, i would like that comment created by rt-crontool been notified to 'OtherRecipients'. So i have 2 questions : -> what's the way to check if the comment creator is "Enoch root", and in this case (and only in this case) to notify the comment to 'OtherRecipients', -> moreover, where can i found the code corresponding to default conditions and actions pre-existing in RT web interface ? (just because it's easier to modify working code instead of wrinting one from blank....) Thank you by advance for any help ! Eric