On Mon, Jan 20, 2014 at 06:54:42PM +0000, Shane Vedvik wrote: > Does anyone know how this is implemented in RT 4? I know when we used > RT 3 at a previous employer, any time a customer replied to a ticket > the owner was changed to nobody and if it was resolved, it was re- > opened. I would like to implement this behavior here but I didn't > administer that server, and I'm unfamiliar with Scrip writing in > general. Any assistance of course would be greatly appreciated.
The second of these is a core RT feature (On Correspond Open Ticket).
It sounds like the first was an On Correspond with a user defined
custom commit section that called something like
$self->TicketObj->SetOwner('Nobody')
-kevin
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