I just remembered that when upgrading I had some database upgrade errors. I checked the upgrade history in RT and saw that it failed upgrading the DB schema from 4.1.12 on. When I try to run
/opt/rt4/sbin/rt-setup-database --action insert --datafile content From the /rt-4.2.2/etc/upgrade/4.1.12 directory I get the following including an error: Now inserting data. [52450] [Tue Jan 28 19:16:07 2014] [debug]: Going to load 'content' data file (/opt/rt4/sbin/../lib/RT/Handle.pm:814) [52450] [Tue Jan 28 19:16:07 2014] [debug]: Creating ACL... (/opt/rt4/sbin/../lib/RT/Handle.pm:1017) [52450] [Tue Jan 28 19:16:07 2014] [critical]: Can't use an undefined value as a HASH reference at /opt/rt4/sbin/../lib/RT/System_Vendor.pm line 22, <$handle> line 1. (/opt/rt4/sbin/../lib/RT.pm:393) Can't use an undefined value as a HASH reference at /opt/rt4/sbin/../lib/RT/System_Vendor.pm line 22, <$handle> line 1. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Jonah Hirsch Sent: Tuesday, January 28, 2014 11:59 AM To: Alex Vandiver; [email protected] Subject: Re: [rt-users] Memory leak when merging tickets, RT 4.2.2 I get nothing in logs with debugging on before the system locks up. The issue still occurs after disabling all extensions but RT::Authen::ExternalAuth. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Alex Vandiver Sent: Tuesday, January 28, 2014 11:45 AM To: [email protected] Subject: Re: [rt-users] Memory leak when merging tickets, RT 4.2.2 On Tue, 2014-01-28 at 16:23 +0000, Jonah Hirsch wrote: > It seems to occur for any ticket. I tried it on our most innocuous > queue and it still occurred. Removed all people from the ticket, no > special things in the ticket, and it still causes its apache process > to lock up the system. Do you have any extensions or customizations installed? Are there any errors in your error logs? - Alex
