On Wed, Jan 29, 2014 at 07:32:58PM +0530, Ajay Kumar wrote: > I am using RT 4.2.1 and stall Ticket Status is not changing to open after > receiving response > from requester.Can some one suggest configuration steps if required. > Looking forward for response pls.
Read through: http://bestpractical.com/docs/rt/latest/UPGRADING-4.2.html searching for "Open inactive tickets". It sounds like you may want to switch back to the old default behavior of Open tickets. -kevin
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