[rt-users] Set requestor from email body

[Andreas Heinlein]

Hello,

I'd like to be able to forward mails which arrive at my address to RT 
and have RT extract the requestor's address from the forwarded mail, 
instead of using the sender address (which is me in this case).

I cannot use something like the "Mail Redirect" extension to 
Thunderbird, which redirects mails retaining the original sender 
address, since the incoming mails are encrypted for me and need to be 
forwarded unencrypted.

I know there is "Extract custom fields from mail", but this is not a 
custom field. Does anyone know a solution for this?

Thanks,
Andreas