Hi.
I have some custom fields to track numeric priority independent of the built-in
priority field.
This is an example of a search string I use: Queue = 'helpdesk' AND
'CF.{Helpdesk Priority}' > 15
But this returns tickets where CF.{Helpdesk Priority} is set to 2
That leads me to believe that the operation being preformed is a string
comparison (where 2 is indeed greater than 15), versus a numeric one.
So my question is: is there a proper syntax to use in the search builder to
treat those custom field values as numeric?
Thanks!
Brent
