So it’s mainly this I’m having issues with;
{{{
[6096] [Tue Feb 4 10:12:39 2014] [critical]: Can't use an undefined value as a
HASH reference at /tmp/rt-4.2.2/sbin/../lib/RT/Crypt.pm line 237.
(/tmp/rt-4.2.2/sbin/../lib/RT.pm:393)
Can't use an undefined value as a HASH reference at
/tmp/rt-4.2.2/sbin/../lib/RT/Crypt.pm line 237.
make: *** [upgrade-database] Error 255
}}}
I’ve had to scrap the upgrade and revert to a snapshot (I love VMs) from before
I started. Means I’m back to v4.0.8.
Any ideas would be good!
--
Nick Fennell
Senior Support Engineer
ApplianSys Limited
University of Warwick Science Park
Business Innovation Centre
Harry Weston Road
Coventry CV3 2TX
t: +44 (0) 870 7707 789
s: nick-fennell
www.appliansys.com
Our sales team sells by referral:
Less time looking for customers, more time looking after them
Subscribe: http://eepurl.com/ibKtY
On 4 Feb 2014, at 10:20, Nick Fennell <[email protected]> wrote:
> Hi All.
>
> Having an issue upgrading our internal RT instance.
>
> It’s been running 4.0.8 for a while now with no real issue. I had to perform
> some maintenance on the host so thought I’d throw the RT upgrade on at the
> same time. Usually the upgrades are pretty painless.. but this one is the
> exception.
>
> Most of the upgrade has been a success apart from the DB upgrade script won’t
> complete. I paste below the output (some omitted)..
>
> {{{
> root@rt:/tmp/rt-4.2.2# make upgrade-database
> /usr/bin/perl -I/opt/rt4/local/lib -I/opt/rt4/lib sbin/rt-setup-database
> --action upgrade --prompt-for-dba-password
> In order to create or update your RT database, this script needs to connect
> to your SQLite instance on localhost (port '') as root
> Please specify that user's database password below. If the user has no
> database
> password, just press return.
>
> Password:
> Working with:
> Type: mysql
> Host:
> Port:
> Name: rt4
> User: rt_user
> DBA:
> Enter RT version you're upgrading from: 4.0.8
>
> Going to apply following upgrades:
> * 4.0.9
> * 4.0.12
> * 4.0.13
> * 4.0.18
> * 4.0.19
> * 4.1.0
> * 4.1.1
> * 4.1.4
> * 4.1.5
> * 4.1.6
> * 4.1.7
> * 4.1.8
> * 4.1.9
> * 4.1.10
> * 4.1.11
> * 4.1.12
> * 4.1.13
> * 4.1.14
> * 4.1.15
> * 4.1.16
> * 4.1.17
> * 4.1.18
> * 4.1.19
> * 4.1.20
> * 4.1.21
> * 4.1.22
> * 4.1.23
> * 4.2.1
> * 4.2.2
>
> Enter RT version if you want to stop upgrade at some point,
> or leave it blank if you want apply above upgrades:
>
> IT'S VERY IMPORTANT TO BACK UP BEFORE THIS STEP
>
> Proceed [y/N]:y
> Processing 4.0.9
> [6096] [Tue Feb 4 10:12:39 2014] [warning]: Configuration option AutoCreate
> is deprecated, and will be removed in RT 4.4. You should use
> UserAutocreateDefaultsOnLogin instead. (/tmp/rt-4.2.2/sbin/../lib/RT.pm:953)
> [6096] [Tue Feb 4 10:12:39 2014] [critical]: Can't use an undefined value as
> a HASH reference at /tmp/rt-4.2.2/sbin/../lib/RT/Crypt.pm line 237.
> (/tmp/rt-4.2.2/sbin/../lib/RT.pm:393)
> Can't use an undefined value as a HASH reference at
> /tmp/rt-4.2.2/sbin/../lib/RT/Crypt.pm line 237.
> make: *** [upgrade-database] Error 255
> }}}
>
> Any advice appreciated.
>
> Thanks,
>
> Nick
> --
> Nick Fennell
> Senior Support Engineer
>
> ApplianSys Limited
> University of Warwick Science Park
> Business Innovation Centre
> Harry Weston Road
> Coventry CV3 2TX
>
> t: +44 (0) 870 7707 789
> s: nick-fennell
> www.appliansys.com
>
> Our sales team sells by referral:
> Less time looking for customers, more time looking after them
>
> Subscribe: http://eepurl.com/ibKtY
>
