On 01/30/2014 04:53 PM, Kevin Falcone wrote: > On Thu, Jan 30, 2014 at 09:44:51AM +0100, Marius Flage wrote: >> is basically if it's possible to convert/migrate to using LDAP and still >> keep the history for the tickets already in the system (currently around >> 1500). We've made sure to use the same username in the local database as >> the one present in Active Directory, so it should be easy to just >> migrate/convert, but I'm not at all sure how to do this. Can someone >> give me some pointers? > > Since your usernames match LDAP, all you have to do is install and > configure RT-Authen-ExternalAuth.
Ok, but I still have to create a local corresponding user for these users to be able to be privileged and able to use RT as agents, right? This module is just for authenticating against LDAP? And I guess I have to use RT-Extension-LDAPImport for this? But there's no way to sync all these details without having to use import jobs? - Marius