Hi all - Running RT 4.0.19 on Ubuntu 12.04.4 LTS.
During ticket creation from the Web UI, when someone places an e-mail address in the CC: field, it doesn't appear to send e-mails to those people. Below is what I could find in rt.log. I'm not suer if there is a better log to look at. X-RT-Original-Encoding: utf-8 (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:652) [14397] [Tue Feb 4 17:48:44 2014] [debug]: Got user mail preference 'Individual messages' for user [email protected](/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:666) [14397] [Tue Feb 4 17:48:44 2014] [debug]: Removing deferred recipients from To: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:675) [14397] [Tue Feb 4 17:48:44 2014] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:684) [14397] [Tue Feb 4 17:48:44 2014] [debug]: Working on mailfield Cc; recipients are (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:645) [14397] [Tue Feb 4 17:48:44 2014] [debug]: Subject: [help.carthage.edu#24526] AutoReply: Test [14397] [Tue Feb 4 17:48:44 2014] [debug]: Removing deferred recipients from Cc: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:675) [14397] [Tue Feb 4 17:48:44 2014] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:684) [14397] [Tue Feb 4 17:48:44 2014] [debug]: Working on mailfield Bcc; recipients are (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:645) I don't know for sure, but I'm assuming the *Removing deferred recipients from Cc: line* is important. The question is, why are the recipients being removed? Much thanks! Max -- Max McGrath Network Administrator Carthage College 262-552-5512 [email protected]
