On 10.02.2014 06:46, Mathew Snyder wrote: ... > [15816] [Fri Feb 7 05:29:01 2014] [debug]: Going to create user with > address '[email protected] <mailto:[email protected]>' > (/opt/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:100) ... > [15816] [Fri Feb 7 05:29:01 2014] [info]: > RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Comments: > Autocreated on ticket submission, Disabled: , EmailAddress: > [email protected] <mailto:[email protected]>, Name: user, Password: , > Privileged: , RealName: User Example > (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:685)
If these logs are correct then the user has two or more email addresses in LDAP and [email protected] is already in the RT database. The user sends from the second address [email protected]. This is not supported (yet). Users with multiple email addresses in LDAP are not supported (even though some docs say otherwise). We have just discussed this recently. See this thread: http://lists.bestpractical.com/pipermail/rt-users/2014-January/082549.html The user must use the email address in the RT database. Mails from any other email address in LDAP is rejected because the user already exists in the RT database. You may try to manually create a second RT user with the second email address and then use the MergeUser extension to merge the accounts. -Gerald
