Hi all, I've been asked by my support team to configure RT to treat replies via email as comments, for a single queue only. I'm new to RT and don't really know how to do that!
Specifically, when staff reply to a ticket notification email, they do not want that reply to go to the requestor. I had thought that having the default '$QUEUE'@example.com be the 'comments' email in my /etc/aliases might work, but that means no tickets are created when sent to that address. I don't think setting the $SetOutgoingMailFrom and OverrideOutgoingMailFrom are quite what I need. Is this something I should be doing as a scrip? Apparently, they've had this working previously, from a different sysadmin, then RT was upgraded to 4.0, and it hasn't worked since. Of course, no-one remembers how it was done, and there was no documentation made! Thanks for your time! -- Paul Warren
