Kevin, \I finally got things moving today. I had tried to do the install from the repositories which failed and thought I removed it when I tried to install from the source. So I went in and did a full removal of request-tracker4 through apt-get purge --ato-remove request-tracker4. I then retraced my steps in the install from source and after a failed install I found that the database had been installed somehow but not correct so I did a make dropdb and initialized the database. I got the opening page but no graphics so I figured there was something wrong. So I did some more reading of the errors and saw I did not configure the RT_SiteConfig.pm correctly. I fixed that (commented out the WebPath variable) and got it up and running.
Thanks for all of the help. I ow just have to start building my queues but this time with less queues than my old install. The next hurdle will be getting rt-mailgate operating. On Mon, Feb 10, 2014 at 1:37 PM, Kevin Falcone <[email protected]>wrote: > On Fri, Feb 07, 2014 at 12:30:45PM -0500, john boris wrote: > > Kevin, > > Thanks for the reply. I reran the script and selected mysql (which I > did originally) it had an > > error at the end and I had a choice to retry, abort, retry (skip > questions) so I said retry > > and it asked me the questions again and I answered as before and the > script ended without an > > error. I went into Mysql with phpmyadmin and the database was created > by when I go to the web > > address I now get > > > > * Config file /etc/request-tracker4/RT_SiteConfig.pm is locked > > > > I checked all of my windows and I don't have it opened anywhere. > > I restarted the server just in case but I still get the message. > > You would need to show the errors you get and show your RT log errors. > The RT_SiteConfig.pm being locked implies you ran but failed to > complete the Web Installer (or that the Debian installer uses this > behavior too). > > You could manually change permissions on that file, but I'd want to > know how it got to that state. > > -kevin > -- John J. Boris, Sr. Online Services www.onlinesvc.com
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