On Mon, Feb 10, 2014 at 07:21:18PM +0000, Xin, Qiao wrote: > Hi, > We upgraded rt from 4.0.5 to 4.0.17 and rt command line client failed > after the upgrading. > # /opt/rt/bin/rt ls 18990 > Query:id=18990 > Strong encryption not available, switched off by externalauth=0 > Password will be sent to rt.mydomin.com over SSL > Press CTRL-C now if you do not want to continue > Password: > rt: Server error: Can't connect to rt.mydomin.com:443 (certificate verify > failed) (500) > We are using self-signed certificate for the site. Please advise.
Presumably as part of this upgrade, you installed a newer LWP module and are affected by this change: https://metacpan.org/source/GAAS/libwww-perl-6.05/Changes#L120 RT itself documents how to work around this for the rt-mailgate http://bestpractical.com/docs/rt/4.0/rt-mailgate.html#OPTIONS (search for ssl). You may want to set the environment variable documented in the Changes above, or teach your Linux system how to validate your self signed certificate. -kevin
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