I have a custom lifecycle set up for code related issues (coding,
pending_deployment, user_testing, etc). I've got a reminder set ('check and
close') on one of these tickets to check back with the user and confirm a fix
is functional before closing out the ticket, but when I attempt to 'check box
to complete' the reminder, I get this error:
Reminder 'check and close': You can't change status from 'open' to 'resolved'.
Are the status' in the lifecycle tied to the reminders as well? What do I need
to change in the lifecycle to allow this to work?
Thanks,
-Justin
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