Hi,
For almost a week now I have been trying to correctly configure the
"To:" header for emails being send to AdminCcs.
My setup is, i think, quite common but last time I administrated RT it
was at an early version v3 and I understand that v4 may want me to deal
with things differently. I tried searching Google and mailing lists and
did find a related question (link below) but without a clear answer.
Hence im asking this list :)
In a nutshell i have:
- most recent stable version of RT installed.
- 3 people added to a group.
- This particular group is the (sole) AdminCc watcher for a specific queue.
- read: http://www.gossamer-threads.com/lists/rt/users/96284
When i send an email to the queue-configured email address the ticket is
automatically assigned to the queue. The response to the requestor is
perfect. When pressing reply in the requestor email-client the
return-address is that of the queue. Which works great.
The problem occurs with email notifications to the watchers. They do get
a neat "ticket has been raised in a queue you are watching" email but
the email has a strange "To:" header. Depending on my configuration I
either get:
"Owner,AdminCc of MyName Ticket #51":;
or:
"undisclosed-reciepents:;"
instead of the queue-emailaddress. This makes replying to tickets from
email rather annoying as the AdminCc receiving the email needs to
correct the address he is replying to.
I have tried tinkering with UseFriendlyToLine and FriendlyToLineFormat
but to no avail. Trying to use the FriendlyToLineFormat seems illogical
as its arguments seem to be WatcherType and TicketId..
I must be doing something silly, either missing a configuration setting
or approaching this the wrong way. So any hints or pointers into the
right direction are much appreciated.
Best regards,
Guido.
--
RT Training London, March 19-20 and Dallas May 20-21
http://bestpractical.com/training
