Hajime, You can create a group and then write a scrip to search that group membership and add them to the cc list.
Kenn Sent from my Windows Phone ------------------------------ From: Hajime Takase <[email protected]> Sent: 3/3/2014 10:42 PM To: [email protected] Subject: [rt-users] Send message to every non Privileged users in the Queue Hi, I have few hundred customers and few groups in the Queue.I want to send the messages to them like 'sales notice' or 'security notice' perhaps with making a new ticket.But apparently I can't add groups to CC when I create ticket. So is there any ways to send message to every non Privileged users in the particular Queue? Hajime
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