On Tue, Mar 04, 2014 at 06:24:09PM -0500, Alex Vandiver wrote: > On Tue, 2014-03-04 at 17:05 -0600, Tim Wilson wrote: > > RT suddenly stopped showing a drop-down menu for the Owner field > > today. It's just a regular text box now. You can still type in it, and > > the autocomplete works, but the drop-down is gone. We're running > > 4.2.0. There's no difference in behavior in different browsers. Any > > suggestions? > > For performance reasons, RT 4.2 switches to an autocomplete box once the > number of possible owners grows beyond 50. If it did so suddenly, it's > a fair bet that someone handed out OwnTicket too broadly, and the > autocompleter is saving you from a drop-down that would otherwise > contain, say, all users in your system.
It's also worth knowing that RT logs at the notice level when this happens, so your logs should have pointed you in the right direction. -kevin
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