On Wed, Mar 05, 2014 at 10:14:55AM +0000, Gareth Dawson wrote: > We automatically increase priority on our tickets daily, and the history of > these tickets gets crowded with transaction messages from rt-crontool. Also > the LastUpdated date is set by rt-crontool, so not as useful as it should be > for seeing when users actually updated the ticket. > > I found a similar posting of this issue back in 2011 > http://lists.bestpractical.com/pipermail/rt-users/2011-July/071792.html > > Kevin Falcone suggested LinearEscalate (as this can be silent) or patching > EscalatePriority with the silent feature from LinearEscalate. LinearEscalate > doesn't work for us, as we don't make much use of due dates. > > So attached is a patch for EscalatePriority (RT version 4.0.18) that lets you > use --action-arg "RecordTransaction: 0, UpdateLastUpdated: 0" to make > EscalatePriority not record a transaction or update LastUpdated. > > This was pretty much a copy and paste job from LinearEscalate, so thanks to > the authors of that.
I've bounced your mail over to the bugtracker so the patch gets looked at (and not lost in the archives). -kevin
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