On Wed, 2014-03-05 at 11:27 -0600, Schincke, Keith wrote: > Is there a way to link and existing ticket with an asset? It does not > appear that new tickets created via email or a web form can be linked > to an asset.
You can add links via the Links page of tickets, using asset:42 to link to Asset #42. You may also be interested in setting @AssetQueues, which will add a quick "Link to asset:" box on tickets in those queues; see http://bestpractical.com/docs/assets/latest/Assets_Config.html#AssetQueues - Alex -- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.com/training