Try the below scrip applied directly to whatever queues you want Tickets
immediately resolved on. As for notifications that depends on how you have
those scrips setup. If the reply scrip is global you should change that to
apply only to queues you want replies sent out for.
Condition: On Create
Action: User Defined
Template: Blank
Custom action preparation code:
#--Begin Custom action preparation code--
my $ticket = $self->TicketObj;
$ticket->SetStatus("Resolved");
#--End Custom action preparation code--
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