On Thu, Mar 06, 2014 at 10:42:39AM -0600, Tim Wilson wrote: > We have two queues in RT. All email-generated tickets go into General, and > we maintain a > separate Repair queue for our repair department. Tickets are created in > that queue only by > tech staff. > How can we prevent the Repair queue from appearing in the list of > available queues in the > SelfService interface for unprivileged users?
Ensure they don't have SeeQueue and CreateTicket on that Queue. It's likely you granted CreateTicket globally to Unprivileged/Everyone and then also leaked SeeQueue. -kevin
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