Hi, Similar to a recent 'Big Cheese' question, I have a need to send out notifications based on email addresses, although somewhat different - I hope someone can help.
I need to Send a notification email to a group of RT users, when a ticket is created/raised into a specific RT queue, where the requesters email address is NOT @aspecificdomian.com. There's a lot of tickets raised into this queue from internal staff and I need to only be notified when a ticket is raised from an external source (ie, not from a staff member with our domain name in their email address). There's obviously standard scripts to send notifications for new tickets into a queue, it's the 'not from a specific domain' that I need help with. I'm not SQL savvy, so any script advice may need to be spoon fed to me. Many thanks for your time to read and process. Jon. -- View this message in context: http://requesttracker.8502.n7.nabble.com/New-Ticket-Notifications-send-only-based-on-requester-s-email-address-tp56950.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.com/training
