On Tue, Mar 18, 2014 at 12:02:14PM -0400, Chris Ditri wrote: > I'm new to RT. I have it installed on a Debian Squeeze system, and it > seems to be working > (I'm using 4.0.2 which is stable in Squeeze).
I didn't even know request-tracker4 was available in Squeeze. When you come up to Wheezy, 4.0.19 is available in backports (and 4.2 is being tested). > What I'm trying to do is set up a very simple interface for our end-users. > When they log in, > I want them to be presented with a dashboard that has a two frames: one > the lets them open a > ticket (which QuickCreate does), and one that shows them a list of tickets > for which they > were/are the requestor (so they can follow the progress of their open > issues). > > The latter is what is causing me difficulty. I'm looking for > functionality similar to "My > Tickets", except I want to search on requestor, not on owner. Use the Query Builder's Advanced option to create a search like this: Requestor = '__CurrentUser__' Edit as needed to add queues/status/other limits Save it and stuff it into the default homepage. -kevin
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