Using RT 4.2.3 Hi all,
This callback in share/html/Elements/EditCustomFields does not pass $TicketObj (and it could, but was ommitted, perhaps on purpose?): <%INIT> ... $m->callback( %ARGS, CallbackName => 'MassageCustomFields', CustomFields => $CustomFields ); ... </%INIT> In my MassageCustomFields callback code (per above), I am trying to determine if a certain CF has a value of /no/i Given the arguments available to me in the callback, I am not sure how to do that. All of my work in the past has involved method calls on $TicketObj. Debug-printing the contents of %ARGS from inside the MassageCustomFields callback, I see that ARGS{'Object'} = 'RT::Ticket=HASH(0x7f0b5b540db8) Just use that as my $TicketObj? Is that sane/safe? Additionally, if my intention is to ultimately use MassageCustomFields to modify $CustomFields, isn't that going to fail due to the callback not being passed a hash _reference_ ? -- RT Training - Dallas May 20-21 http://bestpractical.com/training