I am looking to create a custom condition that will be triggered if the requestor of a ticket replies or comments on the ticket after it has been created
this is to be used on Several of our queues so the group responsable for the queue can be notified to respond. This is important as the the members of the groups drop in and out of the office so getting a notification would help them all be aware of updates on tickets they may have to pick up -- View this message in context: http://requesttracker.8502.n7.nabble.com/custom-condition-when-requestor-replies-comments-to-ticket-tp57000.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Dallas May 20-21 http://bestpractical.com/training
