We've done it like this:
- install fresh RT version same as the production one
- import the database from the current production
- run and update prior to the last version of RT
- once we've tested that everything is fine, started the update
procedure in the production RT
There some specific steps that you should follow (for example when you
dump your current database don't forget to use
--default-character-set=binary) but i'm sure you've read whole
documentation already ;)
Happy hunting, and good luck upgrading.
On 03/24/2014 03:31 PM, Jim Tambling wrote:
Hi
I am planning to upgrade our RT instance and move it to a virtual
machine. As I want to keep RT downtime to a minimum, I plan to install
RT 3.8.2 on the new VM, import the database and settings from the
current instance and then proceed with the upgrade. Is this the best
way to do it? Can you guys offer any suggestions?
Regards, Jim
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RT Training - Dallas May 20-21
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