Hi, It is resolved. Just a permissions issue.
The apache user couldn't modify this path: /var/cache/rt Regards Alberto García Pérez [email protected] UCM TEAM -----Mensaje original----- De: [email protected] [mailto:[email protected]] En nombre de GARCIA PEREZ, Alberto (Alberto)** CTR ** Enviado el: martes, 25 de marzo de 2014 10:54 Para: [email protected] Asunto: [rt-users] Internal Error Updating the Ticket Status Hi again, RT displays the same error message when I try to Save Changes in the Settings Options Can anyone help me? Thanks Alberto García Pérez [email protected] UCM TEAM -----Mensaje original----- De: [email protected] [mailto:[email protected]] En nombre de GARCIA PEREZ, Alberto (Alberto)** CTR ** Enviado el: lunes, 24 de marzo de 2014 11:27 Para: [email protected] Asunto: [rt-users] Internal Error Updating the Ticket Status Hi, After the upgrade to RT 4.0.4, When I try to close, resolve, reject, etc.. an open ticket RT displays the following error: "An internal RT error has occurred. Your administrator can find more details in RT's log files" Where can I find the details? How can I resolve this issue? Thanks and Regards Alberto García Pérez -- RT Training - Dallas May 20-21 http://bestpractical.com/training -- RT Training - Dallas May 20-21 http://bestpractical.com/training -- RT Training - Dallas May 20-21 http://bestpractical.com/training
