You have to add transitions into RT_SiteConfig from/to each of your states,
like this:
Set ( %Lifecycles, test => {
initial => ['new'],
active => ['open', 'on_hold', 'waiting'],
...<snip>...
transitions => {
new => [ 'open', 'on_hold', 'waiting'],
open => [ 'new', 'on_hold', 'waiting'],
on_hold => [ 'new', 'waiting', 'open'],
waiting => [ 'new', 'open', 'on_hold'],
},
...<snip>
-Justin
> -----Original Message-----
> From: [email protected] [mailto:rt-users-
> [email protected]] On Behalf Of Albert Shih
> Sent: Wednesday, March 26, 2014 9:04 AM
> To: [email protected]
> Subject: [rt-users] translate custom lifecycle
>
> Hi everybody.
>
> I see the « standard lifecycle » has all status translated.
>
> How can I do that with my custom lifecycle ?
>
> Thanks.
>
> Regards.
>
> JAS
> --
> Albert SHIH
> DIO bâtiment 15
> Observatoire de Paris
> 5 Place Jules Janssen
> 92195 Meudon Cedex
> France
> Téléphone : +33 1 45 07 76 26/+33 6 86 69 95 71
> xmpp: [email protected]
> Heure local/Local time:
> mer 26 mar 2014 17:03:09 CET
> --
> RT Training - Dallas May 20-21
> http://bestpractical.com/training
--
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http://bestpractical.com/training
