On Fri, Apr 04, 2014 at 12:05:22AM +0200, Albert Shih wrote: > Basically what I want is the ability to add a RT-group not a email adresse > in the web interface (selfservice) as CC or AddCc.
While you can add a group in the RT interface, you cannot do it from SelfService If you must use SelfService, I suspect you want a Custom Field with group names and a scrip that manages AdminCcs for you based on the settings of that CF. -kevin
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