Richards, Matthew E ERDC-RDE-CERL-IL wrote:
We started using RT and really love it for our local IT support. We
would like to extend it to our external users; however one feature we
can't seem to find is the ability to assign user administration rights
to specific users (without giving out the root password). We have RT
setup to automatically create new users from email, which is nice, but
all that's in there is the users email address. When our support
engineers receive a call or email from a customer, they would like to
add a customer or update the customer's Name, Organization, Address,
Phone, etc. We don't really want them to modify passwords, rights, or
anything else in the system. Is there an extension, configuration, or
user rights assignment to do this?
We/I run a setup where we create external groups like App_external and
place users from other organisations in these groups. Then add rights to
these groups such that they only can see the queue(s) that they are
entitled to. Further we create App_Staff and App_Admin groups which
have more rights and consists of internal users only.
Always create a group even if it only contains one member (for now).
Regards,
Joop
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RT Training - Dallas May 20-21
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