On Thu, Apr 10, 2014 at 02:26:19PM +0000, Edsall, William (WJ) wrote: > Under `People' it says that the user (requestor)'s email is `disabled for > ticket'. It says > this just after his email address on the Requestors line. > > What does this mean? Some replies did in fact work but at some point the > system flagged his > email as disabled for the ticket.
Click on the People at the top of that tab (or at the top of the page) to get to the Modify People page. Scroll down and see the 'Modify who receives mail' section. It's like the checkboxes on the reply page which squelch people for a single transaction, but this does it for the whole ticket. You can grovel in the database to find out who unchecked them. It'll be an attribute connected to the ticket named SquelchMailTo. -kevin
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