Its actually pretty easy, according to http://requesttracker.wikia.com/wiki/SelfService . The URL is http://support.mycompany.com/SelfService/ (where support.mycompany.com is the URL you set up RT to respond to). I set this up on a little system I am using to evalute RT.
What I did was to create an UNPRIVILEGED user, "customer" and assign it a password, to test this capability. You then need to either put that customer in a group or directly assign the privileges - I used "Create Tickets" "Comment on tickets" in the General for "System Group" named "Unprivileged". I haven't tried it, but I expect you can give the "Sign up as a ticket Requestor or ticket or queue Cc" or some such privilege to "anyone" so they can submit a request for an ID without logging on. Otherwise, you can have passwords auto-generated for customers that submit email requests. See http://requesttracker.wikia.com/wiki/AutogeneratedPassword -- View this message in context: http://requesttracker.8502.n7.nabble.com/Question-on-setting-up-self-Service-tp57209p57210.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Dallas May 20-21 http://bestpractical.com/training
