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Hi I'm trying to create a template to spawn linked tickets in a different queue, using the extension with the same name! I'm stuck trying to create multiple dependencies. In this example I've set up below, I need to define a Site ID before I can get a phone line and ADSL, and I need the site ID AND the phone line before I can get the ADSL. This example code doesn't work, there are two lines starting Depends-On: that confuse issues. Any ideas how I can do this? ===Create-Ticket: 1.1.1_site_id Subject: [{$Tickets{TOP}->Subject}]: Site ID Depended-On-By: TOP Queue: New Owner: Me Requestors: {$Tickets{TOP}->RequestorAddresses} Type: ticket Content-Type: text/plain Content: Define the site ID ENDOFCONTENT ===Create-Ticket: 1.1.2_phone Subject: [{$Tickets{TOP}->Subject}]: Phone Depended-On-By: TOP Depends-On: {$Tickets{"create-1.1.1_site_id"}->Id} Queue: New Owner: Me Requestors: {$Tickets{TOP}->RequestorAddresses} Type: ticket Content-Type: text/plain Content: Get a phone line ENDOFCONTENT ===Create-Ticket: 1.1.3_adsl Subject: [{$Tickets{TOP}->Subject}]: ADSL Depended-On-By: TOP Depends-On: {$Tickets{"create-1.1.1_site_id"}->Id} Depends-On: {$Tickets{"create-1.1.2_phone"}->Id} Queue: New Depends-On: {$Tickets{"create-1.1.2_phone"}->Id}Owner: Me Requestors: {$Tickets{TOP}->RequestorAddresses} Type: ticket Content-Type: text/plain Content: Get ADSL on the phone line ENDOFCONTENT |
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