On Wed, Apr 23, 2014 at 12:06:08PM -0700, npolite wrote: > I would like to have the following ticket status options instead of the > defaults. > > New > Assigned > 3rd Party > Work In Progress > On Hold - Monitoring > Waiting on Customer > Closed > Resolved > > Is it possible to use spaces in the status fields? Any help would be > appreciated.
All of those are fine, spaces and dashes in status names are fine. You want to read: http://bestpractical.com/docs/rt/latest/customizing/lifecycles.html http://bestpractical.com/docs/rt/latest/RT_Config.html#Lifecycles and the branch which is working on updating the first link https://github.com/bestpractical/rt/blob/4.0/new-status-pod/docs/customizing/lifecycles.pod -kevin
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