Hi Mathew. We have a script configured so that users cannot reopen a ticket when it has been closed for more than a week. I believe I got some help, in configuring it, from an article on the wiki, but I have been unable to find it again.
So I wrote my own article. Here it is: http://requesttracker.wikia.com/wiki/Conditional_Reopen_Reject I hope this helps! Bye Cris Il giorno mer, 30/04/2014 alle 17.47 -1000, Mathew Snyder ha scritto: A customer has requested a modification to their RT installation such that tickets which are 30 days or more old cannot be reopened. I'm aware of the ForkIntoNewTicket scrip. Has anyone ever configured/modified this to use a time constraint? -Mathew "When you do things right, people won't be sure you've done anything at all." - God; Futurama "We'll get along much better once you accept that you're wrong and neither am I." - Me
-- RT Training - Dallas May 20-21 http://bestpractical.com/training
