On Fri, May 09, 2014 at 06:06:43PM -0400, Joe Kirby wrote: > I am experiencing rather poor performance when I try to open a ticket. We > are also seeing > search results paint the screen very slowly in chunks. > My sys admins do not see anything in the system or db indicating why this > would be. We have > observed a large number for our transactions (6,403,137) and groups > (1,830,636) > I noticed that a line in my config, which is not in my test system, that I > cannot understand > what it may want me to do. > Any suggestions very welcomed. > Thank You > Joe > It is > > QueueCacheNeedsUpdate '1399672643'
This is not part of your config, if you read the name of the box it is in on the System Configuration page, it is a Global Attribute. It tells RT when to flush the cache of Queues that a user sees (because something has changed). I find it doubtful that this is relevant to your performance problems. Your admins can turn on StatementLog by setting it to 1 and looking in the web UI to get a sense of what queries are running on particular pages. They can also enable MasonX::Profiler as documented in RT_Config.pm to see what parts of a page are specifically slow. Both of these should be done on a development server. -kevin
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