On Fri, May 16, 2014 at 10:57:57PM +0000, Jan Kurianski wrote: > Since upgrading to RT 4.2.4, users are unable to paste into the rich text > editor. Only > bothered to reproduce this with Google Chrome on a Mac, as the error > indicates that the > problem is browser-wide.
Just tested with Google Chrome on a Mac 34.0.1847.137 and copy/paste html or plain text into the rich text editor on new ticket creation works fine. I assume you're actually pasting some rich text from a word document, which is important to the bug report, and not just random plain text. -kevin > 1. Ensure your configuration has the Rich Text Editor enabled. > 2. Reply to any ticket (or compose a new ticket). > 3. Click on the text editor to give it focus. > 4. Paste, using keyboard shortcut. > What happens: > Nothing. > What is expected: > Text from the clipboard appears in the editor. > Chrome shows the following errors in the console (where > [1]https://redacted/rt is the root of > my RT site): > GET > https://redacted/rt/Ticket/plugins/pastefromword/filter/default.js?t=D08E 404 > (Not > Found) squished-884af658b44cdd5c585766ea0a0518ba.js:3325 > Uncaught TypeError: undefined is not a function > squished-884af658b44cdd5c585766ea0a0518ba.js:4040 > The dynamic GET originates from this file (when un-squished): > /opt/rt4/share/static/RichText/ckeditor.js > CKEDITOR.getUrl(a.config.pasteFromWordCleanupFile||d+"filter/default.js") > A hacky patch that solves the problem for me: > /opt/rt4/share/static/RichText/config.js > 47a48,50 > > > > // Since ckeditor is always used from an /rt/Controller, use '../' to > get back to the RT > root directory. > > config.pasteFromWordCleanupFile = > '../static/RichText/plugins/pastefromword/filter/default.js'; > Cheers, > Jan > > References > > Visible links > 1. https://redacted/rt > -- > RT Training - Dallas May 20-21 > http://bestpractical.com/training
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-- RT Training - Dallas May 20-21 http://bestpractical.com/training
