I, like Stephen and yourself recently upgraded to 4.2.4 and noticed pasting had gone AWOL, but interesting not all the time. It's a bit quirky, so initially put it down to something I was doing.
Jan Kurianski wrote, On 27/05/2014 03:31: > If you open the JavaScript console afterwards, do you see an error? > In my case, the debugger in each browser (Fx, IE, GC, and Safari) all report 404 errors. CTRL-V sometimes works, but it's really hit-and-miss. Chrome's JS debugger reported the following: Failed to load resource: the server responded with a status of 404 (Not Found) (http://rt.internal.server/Ticket/plugins/pastefromword/filter/default.js?t=D08E";. When using the CKEditor item to paste plain text, the debugger reports: GET http://rt.internal.srv/Ticket/plugins/clipboard/dialogs/paste.js?t=D08E 404 (Not Found) squished-884af658b44cdd5c585766ea0a0518ba.js:3325 CKEDITOR.tools.extend.append squished-884af658b44cdd5c585766ea0a0518ba.js:3325 CKEDITOR.tools.extend.appendTo squished-884af658b44cdd5c585766ea0a0518ba.js:3303 j squished-884af658b44cdd5c585766ea0a0518ba.js:3429 CKEDITOR.scriptLoader.load squished-884af658b44cdd5c585766ea0a0518ba.js:3429 CKEDITOR.tools.extend.openDialog squished-884af658b44cdd5c585766ea0a0518ba.js:3742 (anonymous function) squished-884af658b44cdd5c585766ea0a0518ba.js:3784 Uncaught Error: [CKEDITOR.dialog.openDialog] Dialog "paste" failed when loading definition. squished-884af658b44cdd5c585766ea0a0518ba.js:3741 Instead of using the Debian installers, RT4 was installed using the tarball into the default /opt/rt4 directory. Browsing through that folder hierarchy, I can see that both the clipboard/dialogs/paste.js and the pastefromword/filter/default.js exist. Permissions and ownership are root:bin and 0644, respectively. The upgrade didn't report any errors so not sure where to look for problems. I'm assuming the issue is isolated to a relatively low number of installs. If I can supply further information that may elucidate the problem more clearly, let me know. - Keith > Cheers, > Jan > > -----Original Message----- > From: rt-users [mailto:[email protected]] On Behalf Of > Cena, Stephen (ext. 300) > Sent: Friday, 23 May 2014 10:30 PM > To: [email protected] > Subject: Re: [rt-users] Unable to paste into Rich Text Editor since > > I'm seeing the same thing here (submitted my own comment to the group). I've > tried Firefox 29, IE10 and Chrome 35. It's hit or miss. Sometimes when I > right click & select "Paste" the window flashes & nothing happens. Sometimes > when I use CTRL+V, text will paste. > > > Stephen J. Cena > Systems Administrator - MIS/IT Dept > Quality Vision International > 850 Hudson Ave > Rochester,NY 14620 > Phone: 585-544-0450 x300 > * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * > Please report email problems to: [email protected] > > QVII MIS/IT Dept - We do what we must because we can. > "Thank you for helping us help you help us all." > * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * > > ---------------------------------------------------------------------- > > Message: 1 > Date: Mon, 19 May 2014 13:23:08 -0400 > From: Kevin Falcone <[email protected]> > To: [email protected] > Subject: Re: [rt-users] Unable to paste into Rich Text Editor since > upgrading to RT 4.2.4 > Message-ID: <[email protected]> > Content-Type: text/plain; charset="us-ascii" > > On Fri, May 16, 2014 at 10:57:57PM +0000, Jan Kurianski wrote: >> Since upgrading to RT 4.2.4, users are unable to paste into the rich text >> editor. Only >> bothered to reproduce this with Google Chrome on a Mac, as the error >> indicates that the >> problem is browser-wide. > Just tested with Google Chrome on a Mac 34.0.1847.137 and copy/paste html or > plain text into the rich text editor on new ticket creation works fine. > > I assume you're actually pasting some rich text from a word document, which > is important to the bug report, and not just random plain text. > > -kevin > >> 1. Ensure your configuration has the Rich Text Editor enabled. >> 2. Reply to any ticket (or compose a new ticket). >> 3. Click on the text editor to give it focus. >> 4. Paste, using keyboard shortcut. >> What happens: >> Nothing. >> What is expected: >> Text from the clipboard appears in the editor. >> Chrome shows the following errors in the console (where >> [1]https://redacted/rt is the root of >> my RT site): >> GET >> https://redacted/rt/Ticket/plugins/pastefromword/filter/default.js?t=D08E >> 404 (Not >> Found) squished-884af658b44cdd5c585766ea0a0518ba.js:3325 >> Uncaught TypeError: undefined is not a function >> squished-884af658b44cdd5c585766ea0a0518ba.js:4040 >> The dynamic GET originates from this file (when un-squished): >> /opt/rt4/share/static/RichText/ckeditor.js >> CKEDITOR.getUrl(a.config.pasteFromWordCleanupFile||d+"filter/default.js") >> A hacky patch that solves the problem for me: >> /opt/rt4/share/static/RichText/config.js >> 47a48,50 >> > >> > // Since ckeditor is always used from an /rt/Controller, use '../' to >> get back to the RT >> root directory. >> > config.pasteFromWordCleanupFile = >> '../static/RichText/plugins/pastefromword/filter/default.js'; >> Cheers, >> Jan >> >> References >> >> Visible links >> 1. https://redacted/rt > -- RT Training - Boston, September 9-10 http://bestpractical.com/training
