I am a newbie (but not an alcoholic... {:-)}): I just installed a new 4.2.4 and even the update to the Oracle Schema went fine (I looked at the schema in the ../etc and looked at the schema in the Toad and they were fine.). However, I have a lot of custom stuff in the old installation and several Custom Fields and Custom Templates, and the ClearTrust on top of it, and so on... When I use the menu the PullDown Menu (that is between [New Ticket In] [ThePullDownMenu] [Search Field] I will be fine on some items and on the "Custom Ones" I will get
: An internal RT error has occurred. Your administrator can find more details in RT's log files. When I go to logs, I will see lots of stack traces, like [5416] [Tue May 27 19:52:36 2014] [error]: could not find component for path 'EditCustomFieldNWIE_UID_Callup_Lookup' Stack: [/u01/app/RT-4.2.4-443/share/html/Elements/EditCustomField:111] [/u01/app/RT-4.2.4-443/share/html/Elements/EditCustomFields:65] [/u01/app/RT-4.2.4-443/share/html/Elements/EditCustomFieldCustomGroupings:56] [/u01/app/RT-4.2.4-443/share/html/Widgets/TitleBox:56] [/u01/app/RT-4.2.4-443/share/html/Elements/EditCustomFieldCustomGroupings:57] [/u01/app/RT-4.2.4-443/share/html/Ticket/Create.html:119] [/u01/app/RT-4.2.4-443/share/html/Ticket/autohandler:66] [/u01/app/RT-4.2.4-443/sbin/../lib/RT/Interface/Web.pm:682] [/u01/app/RT-4.2.4-443/sbin/../lib/RT/Interface/Web.pm:370] [/u01/app/RT-4.2.4-443/share/html/autohandler:53] (/u01/app/RT-4.2.4-443/sbin/../lib/RT/Interface/Web/Handler.pm:210) How should I approach the problem? Just brutal copy of old stuff from RT-3.6.19.../local/ did not work and asked me to download mod_perl and the likes (I work under FCGI under IHS 8.0). Any good write-ups on the approach of upgrading the custom fields, custom templates, ClearTrust (I know perl well, but I do not know RT...)? Jan Labanowski laba...@nationwide.com
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