On Fri, May 23, 2014 at 05:24:45PM -0700, Florin Andrei wrote: > But here's the thing: When I create a new ticket via email, I get the > new ticket notification using the HTML template - however, the message > itself is stripped to plaintext. I'm testing with HTML formatted > messages, containing bold text, large text, monospace text, inline > images, and all that stuff is displayed just fine in the web UI, but the > new ticket notifications and the AdminCc notifications still show the > message itself stripped to plain text (even though the template is now > HTML). > > Is there any thing I could do about it? Is this a setting somewhere that > I could change?
This sounds like you're not actually using HTML templates in the outgoing email. Show your Scrips configuration and the headers of a generated email. -kevin
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