On Thu, May 29, 2014 at 04:22:39PM -0700, sinical wrote: > Hi List (Sorry if this is a doubleup I cant seem to post even though I am > subscribed), > > Trying to make a performance report where the x-axis value is the Ticket > ID so we can see if a job was done on time (Due Date set via the SLA > Extension) > > However I couldn't select this as an option in the group by field. > > and am able to use id as an x-axis value and I can generate all the graphs > we wanted. However is this the proper way to do this or is there a better > way to get this functionality that will survive through upgrades?
To get something that will survive via upgrades, you want to use a _Local.pm overlay. However, if you think this is a genuinely useful enhancement to the charting features of RT 4.2, send a patch, preferably with some screenshots showing what you're doing with it. -kevin
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