On Thu, May 29, 2014 at 02:37:47PM -0400, Techno Buddha wrote: > /var/log/messages:
Instead of /var/log/messages which appears to be getting chopped up by something, I suggest you Set($LogToSTDERR, 'debug'); and read the debug logs in your apache logs. You should also show the bounce email you get, since it implies mail is looping. > RT could not load a valid user, and RT's configuration does not allow > for the creation of a new user for this email ([5][email protected]). > > You might need to grant 'Everyone' the right 'CreateTicket' for the > queue -SupportQ-. While this generally means you need to change permissions, it can also mean that you have a customization mucking about which might show up in the debug logs. > Set($AutoCreate, {UnPrivileged => 1}); > Set($AutoCreate, {Privileged => 0}); The first of these means nothing, and in either case, AutoCreate is no longer correct under 4.2, and only works when logging in with the web UI, not email: http://bestpractical.com/docs/rt/latest/RT_Config.html#WebRemoteUserAutocreate > Set($AutoCreateNonExternalUsers,1); > Set($AutoCreateNonExternalUsers, 0); This only applies if you have RT-Authen-ExternalAuth enabled. > # Enable 'code' tickets in approval processing > Set($UseCodeTickets, 1); This has not been a valid configuration option for almost a decade. > # Enable batch transaction scrips > Set($UseTransactionBatch , 1); This is the default since midway through 3.8 > @EmailInputEncodings = qw(utf-8 big5 us-ascii); This doesn't do anything > Set($CompanySpecific, ''); This implies you have customizations, what are they? > Set($DatabaseUser , 'root'); Don't run RT as the root mysql user > Set($DatabasePassword , ''); You just leaked your root database password to several mailing list archives. > Set($WebDomain, 'rt.switchworks.com'); > Set($WebBaseURL , "http://rt.switchworks.com";); > Set($WebPath , ""); > Set($WebURL , "http://rt.switchworks.com"; . $WebPath . "/"); > Set($WebImagesURL , "http://rt.switchworks.com/"; . "NoAuth/images/"); > Set($LogoURL , "http://rt.switchworks.com/NoAuth/images/"; . "rt.jpg"); The last 2 of these may not do what you mean, and you generally only want to set WebDomain, WebPath and WebPort and let us calculate. Your WebPath is the default and does not need to be specified. http://bestpractical.com/docs/rt/latest/RT_Config.html#WebBaseURL-WebURL > # Enable HTML in tickets > Set($PreferRichText, 1); > Set($MessageBoxRichText, 1); > Set($MessageBoxRichTextHeight, 200); These are all the defaults > Set($AutoCreateNonExternalUsers, 1); Irrelevant unless you have RT-Authen-ExternalAuth installed -kevin
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