Hello, I'm looking to create a custom dashboard, similar to the way in which "QuickSearch" functions. I would like it to display a list of queues, and then show how many tickets are New, Open, Stalled for each queue.
In the query builder I seem to be stuck at the getting RT to count the total number of tickets per status, rather than just the total number of tickets. I have the following: Query: Queue = 'SW_Bugs' OR Queue = 'SW_Incoming' OR Queue = 'SW_Projects' Format: '__QueueName__', '__Status__' Please can you help? Thanks.
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