RT-Extension-MandatoryOnTransition it's not working on rt 3.8.8
I set
Set( %MandatoryOnTransition,
'*' => {
'* -> resolved' => 'CF.Typ',
},
);
Log on debug say nothing
-----Original Message-----
From: rt-users [mailto:[email protected]] On Behalf Of
Kevin Falcone
Sent: Tuesday, June 17, 2014 9:00 PM
To: [email protected]
Subject: Re: [rt-users] custom field mandatory
On Mon, Jun 16, 2014 at 11:47:10AM +0000, Zawada Łukasz wrote:
> When i create ticket from the web it's all ok. When mandatory custom filed
> it's empty a get "Input must match [Mandatory]"
> But when i create ticket from email i could write comments/corespondence,
> change the queue, without any warning.
RT's custom fields are only Mandatory in the UI. There is no core way to set
Custom Fields during email creation, even if there was, we'd have to bounce
emails saying "use this arcane format to set some custom fields for your
support request"?
You may be interested in this to ensure CFs are set prior to a ticket being
resolved.
https://metacpan.org/release/RT-Extension-MandatoryOnTransition
-kevin
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