On Wed, Jun 18, 2014 at 12:58:48PM +0000, Keith Creasy wrote: > > It appears that, even though the field appears on the bulk update form, that > custom fields do not actually get updated. Is this true? If it is supposed to > work, how? > > We have a “Grant Number” custom field. I went to bulk update because I wanted > to be sure the grant number for a specific queue for older tickets got the > correct value. It appeared to work in that I got the list of tickets and the > correct value after pressing the “Update” button. Then, when I listed or > searched the tickets the grant number field still shows “No value”.
What RT version. What kind of CF is your field. -kevin
pgp1X5CzI1onx.pgp
Description: PGP signature
-- RT Training - Boston, September 9-10 http://bestpractical.com/training
