Le 18/06/2014 à 20:33:47+0200, Joop a écrit > > Basic question about Asset extension before I try to installed it. > > > > Can I use Asset extension to manage supply ? I mean (for example) I got a > > 20 ink cartridges. > > > > Can I put this 20 cartridges inside RT Asset, and each time some requestor > > ask through RT I can « add » this asset and I got only 19 cartridges after > > I close this ticket ? > > > > So basically can I use Asset inside RT to manage supply. > > > > Regards. > > > > JAS > I'm using RTx-AssetTracker but it should work too on the bestpractical > Assets. I use a script which reads the amount of time entered on a
So you mean I got something like « amount » for any asset ? > ticket, could be any customfield, and then find the Asset that belongs > to it and subtracts the time from the time the client bought. > So yes with a bit of perl scripting it shouldn't be too hard. the point is the « time » is a native field on RT, what I like to have is when I answer a ticket I can « click » on some « use » « x » « asset » and the amount of « asset » is change by minus « x » I think we can do some trick by using custom field but, it's not really user friendly. Thanks for your answer. Regards. JAS -- Albert SHIH DIO bâtiment 15 Observatoire de Paris 5 Place Jules Janssen 92195 Meudon Cedex France Téléphone : +33 1 45 07 76 26/+33 6 86 69 95 71 xmpp: j...@obspm.fr Heure local/Local time: mer 18 jui 2014 23:44:20 CEST -- RT Training - Boston, September 9-10 http://bestpractical.com/training
